Srinath S. Sherma

Systems Analyst: Australian Public Service

Canberra, Australia



Production Support: Incident Management


System Analysis: Component Impact Analysis


Documentation (APS355 Standard)


WebApp Development (Bootstrap, CSS3, HTML5 & PHP)


Visio Expertise


SQL: Query analysis and design


Java & C# (OOPs) Developement


Languages Spoken




Classical Sanskrit

Work Experience

Systems Analyst AP5/ Australian Taxation Office
July 2016 - Current
Tax time 16/17 Core STP and Super Release impact analysis:
  • Reading through business change requests and analysing potential impact to inbound/outbound systems.
  • Estimating cost and number of PDAYS for particular/affected areas.
  • Liaising with application developers and business analysts to deliver appropriate cost measures
  • Raising CRQs for deploying impacted changes into associated environments
  • Release Management (Various major projects)
  • Liaise with key stakeholders to understand key release schedules
  • Develop release schedule maps (Gantt Diagrams) based on build drops for impacted components
  • Ensure management expectation for release schedules for impacted components
  • Business Requirements Documentation:
  • Liaising with business partners to gather business requirements and generate the BRD
  • Capture BRD details in finer Visio & UML diagrams
  • Final Documentation of user requirements in accordance to APS standards
  • Component Development Documentation
  • Understand the current architecture of the Inbound/Outbound Systems
  • Develop a process flow for each component in the Inbound (IODL)/Outbound System
  • Final Documentation of component behavior in accordance to APS standards

  • Systems Analyst AP4/ Australian Taxation Office
    Nov 2013 - Jul 2016
    Report generation management
  • Generation and execution of SQL code required to query the outbound database
  • Excellent excel spread sheet skills require to create pivot tables, filters and charts for reporting
  • Ensuring stakeholder expectationsare met as per SLAs with regards to reporting obligations
  • Production Support: Incident and service request management
  • Raising CRQs for deploying minor changes into production environment
  • Actioning associating service requests within agreed upon SLAs
  • Raising appropriate service requests for running certain scripts in the lower environments
  • Management of EA OUTBOUND mailbox
  • Reading, organising, categorising and prioritizing email in line with business as usual objectives
  • Identifying which emails require incident level escalation
  • Actioning/replying on behalf of Outbound

  • Software Developer (Coldfusion) & App.Support / Thomson Reuters
    Jun 2012 - Nov 2012
    cvmail Recruitment System Support
  • Software development: Tailoring client website to integrate with backend systems
  • SVN Subversion management of redundant code
  • Management of Kayako and Jira ticketing systems
  • BigRedSky (ASAP & RAMS) Recruitment System Support
  • Application Troubleshooting
  • RT Ticketing systems and Incident Management
  • Resolution of key issues and incidents within required timeframes

  • Helpdesk Support / Swinburne University
    Mar 2011 - May 2012
    Blackboard Learning Management System (Main Application) Support
  • User access management for both systems (Blackboard and Opinio)
  • Blackboard troubleshooting
  • Blackboard/Stellar (custom-built middleware) integration

  • Education

    University of Canberra (Masters Program)
    Jul 2014 - Nov 2016

    Award: Masters in Information Technology majoring in Business Informatics (M.Tech)

    GPA of 5.8 out of 7

    Australian Nation University (ANU)
    2014 - Present

    Pursuing: Dip. in Languages (Classical Sanskrit)

    Monash University
    2007 - 2010

    Bachelor Degree: Business information systems

    Scholarship Student: Distinction Avg.